Talent's Information
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Location
Hyderabad, India
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Rate
$12.0 per Hour
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Experience
5.4 Year
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Languages Known
English,Hindi
Available for
Background Verification
40 Hr/Week
About Ashok
A performance driven ambitious software developer with an extraordinary blend of and technical knowledge. Ability to communicate and motivate team members to enhance strategic goals and bottom line objectives. Creative problem solving and troubleshooting skills complemented by meticulous attention to details that will result in the success of an organization by developing new applications or improving existing ones.
Tech Stack Expertise
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Scripting Language
JavaScript
4 Years
Work Experience
Service Now Developer
- January 2018 - April 2023 - 5 Year
- India
Projects
GE
- October 2020 - November 2022 - 26 Months
Technologies
Role & Responsibility
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Merging the roles into other roles and maintaining the instance so that all the applications are available to respective users.
Assigning Roles to Users.
Creating Tables, Fields, User records, and Group records.
Defined Users, Groups and Roles Administration and providing accessing permissions.
Importing the Data in different formats (Excel, CSV, and XML) via attachments.
Worked with Import and Update sets.
Participated in validating Form and Table level using UI Policies.
Written Client Scripts, Business Rules and UI Actions for customizing the tool.
Customized Incident/Problem/Service catalog applications using Business rules and Client scripts.
Using different workflow activities and added new conditions for activities.
Responsible in building SLA and generating Reports.
Created Email notifications, Email Templates and Mail scripts, trigger email notifications from server-side scripts by using events existed in event registry.
Created various workflows for Incident Management, Problem Management, Service Requests Management and SLA's.
Documentation of changes and new development as technical and functional specs.
Linked IN
- October 2018 - September 2020 - 24 Months
Technologies
Role & Responsibility
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Created groups, roles and security groups to access certain functionalities and customized home page.
Worked on various modules of Service Now like Incident management, change management, Problem management, Service Catalog and User Administration.
Created Reports and scheduler process to send report to management about incidents, problems and application diagnosis report-based control and alert messages using Email Notification.
Created email templates and business rules for email notifications for all required process (Control and Alert, Incidents).
Implementing the Incident and problem Management from the scratch.
Designed the forms and created fields in the forms for both incident and problem management.
Written all types of business rules to full fill the requirement and written Client-side functionalities like Client scripts and UI policies.
Created Buttons and context menus both on form and lists using UI actions
A Service Now technology analyst with experience on implementing end-to-end Service
Soft Skills
Industry Expertise
Education
in B.Tech
Hyderabad University- June 2013 - June 2016
